UK Delivery | Costs & Timings

 

Standard delivery for orders under £250 take 3-5 working days and will be charged at £3.50

We offer a free standard delivery service for orders over £250; this should be applied automatically at the checkout page.

All orders are despatched through Royal Mail. If you would like tracking information or an update on your Abraham Moon online order, please don’t hesitate to contact our customer service team at customerservice@moons.co.uk. We aim to reply to all emails the same working day, but during busy periods please allow up to 3 working days for a response.

International Delivery | Costs & Timings

 

Orders placed for delivery outside of the UK are categorised by continent. Please see below for our standard international delivery charges & timings.

Europe
Standard delivery to Europe takes 5-10 working days and will be charged at £9.95

North America
Standard delivery to North America takes 5-10 working days and will be charged at £14.95

Asia
Standard delivery to Asia takes 10-14 working days and will be charged at £14.95

Oceania
Standard delivery to Oceania takes 10-14 working days and will be charged at £17.50

All international orders are despatched through UPS. If you would like tracking information or an update on your Abraham Moon online order, please don’t hesitate to contact our customer service team at customerservice@moons.co.uk. We aim to reply to all emails the same working day, but during busy periods please allow up to 3 working days for a response.

If you order from our website for delivery outside the UK, there may be import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Delivery FAQs

 

What if my purchased products are out of stock?
On occasion, a product might be out of stock in our warehouse after an online order has been completed. If this occurs, our customer service team will contact you either the same or by the next working day by phone (where details have been provided) or by email. We will provide an up-to-date delivery schedule for the out of stock item(s); if this schedule is unacceptable we will process a full refund for your order.

There’s been a mistake with my order or delivery, what should I do?
If you have been delivered the wrong product(s), please inform our customer service team immediately by emailing customerservice@moons.co.uk – our team can arrange either an exchange or a full refund at no further cost to you.

My delivery hasn’t arrived within the usual timing quoted, who can I contact?
In the rare instance that your order does not arrive within the expected time-frame (see UK Delivery and International Delivery tabs for relevant info) then please email customerservice@moons.co.uk for a delivery update from our carriers. Occasionally our carriers can experience delays due to a number of issues including adverse weather, driver shortages, or accessibility to a delivery address.

Returns

 

We believe you will love everything from Abraham Moon, however if you are not entirely satisfied with your online order then you can return to us either in-store at York, Settle or Guiseley, or via your delivery company of choice to our warehouse address below.

Items are returned at your own cost. We cannot accept responsibility for returned items which do not reach us – if you send through a delivery company we thoroughly recommend keeping your postage receipt until after your refund as been fully processed.

Our return address is:
Attn: Customer Service Team (Returns)
Abraham Moon & Sons
Netherfield Mills, Netherfield Road,
Guiseley, Leeds
LS20 9PD, UK

Refunds are processed within 5-10 working days upon receipt of receiving your return. Please note that refunds can take up to 14 days to show in your bank account or on your credit card statements. Should you wish for an update on your refund, please email customerservice@moons.co.uk

All returned items are inspected by our warehouse team and should be returned in the same condition as it was delivered, including all original labels and packaging. We reserve the right to refuse a refund if a product is returned damaged or unsaleable. If you have received a faulty or damaged product from the outset, please let us know immediately.

International returns (i.e. returns sent from outside of the UK) are to be packaged and sent at your own expense. This will not form a part of your refund.